Click here for a copy of our bookshop's terms and conditions.

TERMS OF SERVICE
CHIS-UK is an information centre on the subject of alternative and complementary medicine. CHIS-UK also provides a web design service, web hosting services and other Internet services via the site at www.besthost.co.uk.

CHIS-UK reserves the right to suspend or cancel a customer's access to any or all services provided by CHIS-UK when CHIS-UK decides that the account has been inappropriately used or otherwise. 

SERVER USE (for services provided via besthost.co.uk)
Account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may not resell our Internet services.

CHIS-UK reserves the right to refuse service and /or access to its servers to anyone.

CHIS-UK do not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any national or local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of CHIS-UK.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

We also recommend that your read our 'acceptable use policy' page.

USE POLICY
CHIS-UK maintains a very large ratios of bandwidth per customer. In rare cases, CHIS-UK may find a customer to be using server resources to such an extent that he or she may jeopardise server performance and resources for other customers. In such instances, CHIS-UK reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilisation.

CHIS-UK may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available, CHIS-UK reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.  

PAYMENT POLICIES
All accounts are set up on a prepay basis. Although CHIS-UK reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given in writing (by letter or fax).

In situations where the card number on file is declined CHIS-UK will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, CHIS-UK reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

All invoices will be sent directly to customers via email or standard post shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

All prices shown are in UK sterling.

Domain names are registered for the period specified at the time of ordering, and are renewable by Customer on or before the end of the initial paid-for period, at the then current renewal rates

Website hosting period is 12 months, at the rate specified on this website. Website hosting is automatically renewed and payable for 12 months on termination of the initial contract period and any subsequently renewed contract period, unless Customer gives one month written notice to CHISUK.net to cease the Service. A reminder will be sent 60 days before the expiration period.

PAYMENT OPTIONS
All payments must be in UK Pounds Sterling. In order to streamline our accounting procedures and keep costs down CHIS-UK runs a limited number of payment options.

Credit / Debit Cards:
CHIS-UK accepts MasterCard, Visa (not Visa electron) and Switch

Cheque Payment:
This option is only available to customers who pay annually for their CHIS-UK account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. CHIS-UK cannot guarantee that a service will be provided until after any received cheques have been cleared.

If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25

CANCELLATION AND REFUNDS
Customers have a right to cancel an order within 7 days of us accepting payment. In that case, a refund will be given within 30 days of receiving a cancellation notice. A refund will not be made for domain names registration and hosting services as it is agreed that the service is provided within 48 hours of the payment being made.

Customers may also cancel their account at the end of a period of service, at least 15 days before renewal is due to take place. Cancellation must be in writing, either by email, fax or post.  Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

CHIS-UK reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of "membership". If a customer contravenes CHIS-UK's terms of service a refund will not be issued in the event of a cancellation. Where it is found that CHIS-UK is in breach of the terms & conditions, then a refund may be due to the customer.

DELIVERY & PROVISION OF SERVICE
We shall use our reasonable endeavours to make available to you at all times the server and the services but we shall not, in any event, be liable for interruptions of service caused by server downtime, upgrades and maintenance work.

We aim to complete all orders within 48 hours of payment being received and cleared through our bank, with the exception of web design where work will be completed within a reasonable time.

COMPLAINTS
We endeavour to respond to all complaints within five working days. Complaints should be made in writing either by email to admin@chisuk.org.uk or by fax using number +44 (0)870 7621351.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold CHIS-UK harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against CHIS-UK, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless CHIS-UK against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with CHIS-UK's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from CHIS-UK's server.