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CHIS-UK alternative medicine and complementary healthcare information service United Kingdom
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Complementary Healthcare Information Service - UK

TERMS OF SERVICE

CHIS-UK is an information centre on the subject of alternative and complementary medicine.

CHIS-UK reserves the right to suspend or cancel a customer's access to any or all services provided by CHIS-UK when CHIS-UK decides that the account has been inappropriately used or otherwise. 

PAYMENT POLICIES

All accounts are set up on a prepay basis. Although CHIS-UK reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be invoiced again at the end of their prepay period unless closure notification has already been given in writing (by email or in writting).

All invoices will be sent directly to customers via email. 

All prices shown are in UK sterling.

PAYMENT OPTIONS

All payments must be in UK Pounds Sterling. In order to streamline our accounting procedures and keep costs down CHIS-UK runs a limited number of payment options.

PayPal (including debit / credit card payments):
CHIS-UK accepts most debit / credit cards

Cheque Payment:
CHIS-UK cannot guarantee that a service will be provided until after any received cheques have been cleared.

If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25

CANCELLATION AND REFUNDS

Customers have a right to cancel an order within 7 days of us accepting payment. In that case, a refund will be given within 30 days of receiving a cancellation notice.

Customers may also cancel their account at the end of a period of service. Cancellation must be in writing, either by email or post.  Any incentives offered to customers when opening the account will also be cancelled.

CHIS-UK reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of "membership". If a customer contravenes CHIS-UK's terms of service a refund will not be issued in the event of a cancellation. Where it is found that CHIS-UK is in breach of the terms & conditions, then a refund may be due to the customer.

DELIVERY & PROVISION OF SERVICE

We shall use our reasonable endeavours to make the sites and its associated services available to you at all times but we shall not, in any event, be liable for interruptions of service caused by server downtime, upgrades and maintenance work.

We aim to complete all orders within 48 hours of payment being received and cleared through our bank.

COMPLAINTS

We endeavour to respond to all complaints within five working days. Complaints should be made in writing either by email to admin@chisuk.org.uk or by fax using number +44 (0)870 7621351.

INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold CHIS-UK harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against CHIS-UK, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless CHIS-UK against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with CHIS-UK's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from CHIS-UK's server.

DISCLAIMER

CHIS-UK will not be responsible for any damages your business may suffer. CHIS-UK makes no warranties of any kind, expressed or implied for services we provide. CHIS-UK disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by CHIS-UK and its employees. CHIS-UK reserves the right to revise its policies at any time.

These terms and conditions do not affect your statutory rights as a consumer.